GridGrabber Support
If you need help using GridGrabber or want to report a problem, contact:
Reporting a problem
When reporting a bug, please include:
- your device and operating-system version;
- the GridGrabber version;
- a short description of the problem;
- the steps needed to reproduce it;
- what you expected to happen;
- what happened instead.
If the problem relates to an imported file, describe the file type (for example KML or GPX).
Only attach files, screenshots, source text, or coordinates if they are necessary to investigate the problem and you are comfortable sharing them.
Please do not send
- passwords;
- authentication or verification codes;
- private keys or recovery phrases;
- payment information;
- government-issued identity documents;
- confidential location information unless it is necessary for the support request and you are comfortable sharing it;
- any other sensitive personal information.
Support language
GridGrabber support is provided in English.
Privacy
For information about how GridGrabber handles data, please see the GridGrabber Privacy Policy.